Overview

At Crystal Cauldron, we are committed to ensuring you are satisfied with your purchases. Please read our returns and refund policy carefully, which complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Returns

  • Timeframe: Items must be returned within 14 days of receiving your order.
  • Eligibility: Returns are accepted for items that are unused, in their original condition, and accompanied by proof of purchase.
  • Defective Items: If an item is faulty or defective, you may request a refund or exchange.

Refunds

  • Refunds are only offered for defective items.
  • The refund will be issued using the original payment method after the returned item has been inspected and the defect confirmed.

Exchanges

  • Non-defective items may be exchanged for an alternative product of the same value. Exchanges are subject to stock availability.

How to Return an Item

  1. Contact us at [insert contact details] within 14 days of receiving your order to initiate a return.
  2. Provide your order number, proof of purchase, and details of the issue (if applicable).
  3. Package the item securely and send it to the address provided in our return confirmation email. Return postage costs are the responsibility of the customer unless the item is defective.

Non-Returnable Items

  • Custom or personalised items.
  • Items that have been used or are not in their original condition.

For any questions about this policy or to request a return, please contact us at [insert contact details].

Thank you for choosing Crystal Cauldron!

Need help?

Contact us at info@thecrystalcouldron.co.uk for questions related to refunds and returns.

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